Please do not wash, dry clean, or attempt to clean the dress yourself. We professionally clean every item after it's returned, so you can skip this step entirely. Just pack it up and you're good to go!

Option 1: Gently fold the dress and place it into the poly mailer bag provided with your order. Ensure it is sealed properly to protect the garment during transit.

Option 2: Return the dress in the garment bag that was provided to you at pickup. Make sure the dress is hung properly and zippered shut securely to protect it during transit.

If a label is included with your return instructions, affix it clearly and securely to the outside of the poly mailer. Make sure the barcode/QR code is fully visible and not covered or wrinkled.

We’ve made the return process even easier by arranging for a courier pickup directly from your address. Here’s how it works:

1. The courier will arrive on the date outlined in your return instructions. If the last day of your rental falls on a weekend, the pickup will be scheduled for the following Monday.

2. The courier can pick up the dress from your front door or from your concierge/front desk, depending on your preference.

3. You’ll receive a call from the courier when they’re on their way to your location, so please be available to answer the call to avoid missing the pickup.

Be available on the scheduled pickup day to receive the courier’s call and hand over the return package.

If you have any special instructions for the courier (e.g., pickup from the concierge desk or specific instructions for entry), just let us know! Contact our studio at rentmagic@fitzroyrentals.com with any additional instructions, and we’ll communicate them directly to the courier for you.

Kindly note that you are responsible for ensuring that the package is ready to be picked up on time, so please be aware and refer to the return instructions provided.

Missing the courier pickup will result in additional shipping and late fees, so please double-check!