Nope! We are not an appointment based service. Our Toronto studio is open 7 days a week for walk-ins, so come by whenever it's conienient for YOU!
Our standard rental term periods are either 4 days or 8 days.
If you need a longer rental due to travel dates please get in touch to book, we can usually extend your rental up to about two weeks depending on availability. Extended rentals are charged at $10 per item per day beyond the 8 day booking price. Late fees are charged at $20 per item per day, so it is better to extend your rental at the time of booking than return it to us late.
Dresses can be reserved in-store, online or by phone up to 6 months in advance, or as last minute as same-day!
Full payment of the rental fee reserves your dress for you for the date you plan to wear it. Choose between a 4 day or 8 day rental term, and our delivery or in-store pick-up options at the time of reservation.
Yes! Plans change, we get it, and we're pretty flexible about it.
You may cancel or change to a different dress (as long as it's available) right up to the 1st day of your booking. Any difference in price when swapping dresses will be charged at the time of swapping, or credited to your account.
For cancellations you will receive a store credit, which has no expiry and can be used towards any future rental with us. Please note that all rental bookings are non-refundable.
Bummer! We'll always give you as much fit info as possible on the dress so this doesn't happen, however if it does let us know right away and we'll do our best to get another size or replacement dress out to you in time.
If this isn't possible you may choose between store credit or a refund for the rental, as long as it is posted back to us unworn within 24 hours. Please note that we cannot refund shipping / courier fees.
Late fees are charged at $20 per item per day and are strictly enforced. After 5 days, at you will be charged the full retail value of the dress (in addition to your pre-paid rental fee and any accrued late fees). If you don't think you'll be able to return your dress on time you may add on an extra day for $10 per item at the time of booking.
For dresses being mailed back, late fees will only be charged if the dress is postmarked at a later date than agreed upon, you will not be charged for any delays due to the carrier / shipping company.
It happens, we understand, and most issues can be fixed. We strongly recommend opting for our $5 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc.
If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress.
The Fitzroy reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress.
Within Ontario, 2-way shipping or 2-way courier is $29 + tax. For all other provinces 2-way shipping with a pre-paid return envelope is $39 + tax.
Everywhere in Canada! Your rental will come with a pre-paid, pre-addressed Canada Post return box or FEDEX return label that you simply drop off to the carrier on the last day of your rental term.
There is also a FREE local in-studio pick-up and drop-off option from our Toronto studio.
We currently carry dresses from size 0 to 20, and always try to bring in as many sizes as are available in each style. It is an ongoing goal to expand our Curve collection (sizes 16-20).
Unfortunately we do not take in any previously owned dresses, as we like to offer a full size run in each style.