Please do not wash, dry clean, or attempt to clean the dress yourself. We professionally
clean every item after it's returned, so you can skip this step entirely. Just pack it up and you're good to go!

Gently fold the dress and place it into the poly mailer bag provided with your order. Ensure it is sealed properly to protect the garment during transit.

Locate the prepaid return label that was included in your package. Affix it clearly and
securely to the outside of the poly mailer. Make sure the barcode is fully visible and not covered or wrinkled.

Take the sealed package to any FedEx drop-off location and hand it directly to a FedEx
attendant at the counter.

🚫 Do not place the return in a street mailbox or parcel drop box. The return must be handed over to a FedEx employee to ensure it’s properly scanned and tracked.

Your return must be dropped off on or before the last day of your rental period. You are responsible for ensuring that the package is handed to the correct shipping carrier on time, so please be aware and refer to the return instructions provided.

Returning late or using the wrong drop-off method will result in additional fees up to the full retail price of the rental item(s), so please double-check!

If you have any questions about your return or need help finding the closest FedEx drop-off location, our customer service team is happy to assist.

Just reach out to us by email

rentmagic@fitzroyrental.com or by phone at 416-901-6572!