How long can I keep the dress for?

Our rental term periods are either 4 days or 8 days. if you need to do a longer rental due to travel dates, etc, please get in touch, we can usually extend your rental up to about two weeks, depending on availability.

How far in advance can I rent a dress?

Dresses can be reserved in-store, online or by phone up to 6 months in advance, or as last minute as same-day! Full payment of the rental fee reserves your dress for you for the date you plan to wear it. Choose between a 4 day or 8 day rental term, and our shipping or in-store pick-up options at the time of reservation.

What sizes do you carry?

We currently carry dresses from size 0 to 18, and always try to bring in as many sizes as are available in each style. Our number one goal at the moment is to expand our Curvy Fox collection (size 14-18) and add size 20s soon.

Where do you ship to?

Everywhere in Canada! Within Ontario, 2-way shipping is $25 + tax, and to all other provinces two-way shipping is $33. Your rental will come with a pre-paid, pre-addressed Canada Post return box that you simply drop in the mail on the last day of your rental term. There is also a FREE local in-studio pick-up and drop-off option from our Toronto studio.
Why rent rather than buy?
The textile industry is one of the biggest polluters on the planet, yet as consumers we are constantly pressured to buy more and more, contributing to the wasteful cycle of fast-fashion. The average North American throws away up to 80lbs of clothing per year! How many times have you bought an expensive dress only to wear it once and then watch as it collects dust and takes up space in your overstuffed closet-graveyard of parties-past? On the other hand we all crave variety, and by the time your next event comes around chances are you won't want to wear that same dress again.

Renting offers women an alternative way to access these one-wear pieces. By sharing and re-using each dress, we consume less and spend less but have access to more variety. It's a win-win for our wallets and the environment, and we strongly believe it to be the future direction of the fashion industry. #rentalrevolution
Can I cancel or change my dress after I've reserved it?
Yes! Plans change, we get it, and we're pretty flexible about it. You may cancel or change to a different dress (as long as it's available) right up to the 1st day of your booking. For cancellations you will receive a store credit, which has no expiry and can be used towards any future rental with us. Please note that store credit applies only to further rentals and cannot be used for accessories or sale items purchases.
What if I receive my dress in the mail and it doesn't fit?
Bummer! We'll always give you as much fit info as possible on the dress so this doesn't happen, however if it does let us know right away and we'll do our best to get another size or replacement dress out to you in time. If this isn't possible you may choose between store credit or a refund for the rental, as long as it is posted back to us unworn within 24 hours. Please note that we cannot refund shipping / courier fees.
Do you ship to the US?
Sadly no.
How often do you get new dresses in?
Just about every week! Keep an eye on our Instagram @fitzroyrentals where we post the new arrivals first!
Where do you get your dresses from?
We work directly with the designer or brand, the same as any other boutique or retail store. Our lines primarily come from Australia, the UK, LA and locally, and we plan to add more Canadian designers to our collection soon!
Will you buy my gently used dresses?
At the moment we are not taking in any previously worn dresses.
What if I'm going to be away longer than 8 days?
No probs, we can usually accommodate extended bookings, subject to dress availability. Get in touch for a quote!
What are your late fees?
Late fees are charged at $20 per day up to 5 days, at which time you will be charged the full retail price of the dress (in addition to your pre-paid rental fee). If you don't think you'll be able to return your dress on time you can add on an extra day for $10 at the time of booking. For dresses being mailed back, late fees will only be charged if the dress is postmarked at a later date than agreed upon, you will not be charged for any delays due to the carrier / shipping company.
What happens if the dress gets damaged during my rental?
It happens, we understand, and most issues can be fixed. We strongly recommend opting for our $5 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc. If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress. The Fitzroy reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress.
How much does shipping cost?
Within Ontario 2-way shipping or 2-way courier is $25. For all other provinces 2-way shipping with a pre-paid return envelope is $33.
Do you rent accessories too?
YES!!! We have an AMAZING selection of bags and fascinators for rent! Check out the growing collection here.
How long have you been in business?
9 years! For the first 5 years we operated as a retail e-commerce platform and roaming Pop-Up shop called Fitzroy Boutique. We evolved into a full time rental business in October of 2016 because we were troubled by the wasteful nature of the fashion industry and wanted to offer a more sustainable way for our customers to access and re-use high fashion items.
customer testimonials
"Love it here! The staff and owners are so great to help you find the perfect outfit! It feels like you're playing dress up at a friend's house! Not buying a dress for a wedding or gala ever again!"
- Shannon G
"I needed a dress FAST, an event that had been cancelled was rebooked. I wasn't looking forward to trying on dresses, in my experience crazy sexy cool dresses only came in small sizes and I'm a size 12. I arrived and was greeted warmly, taken to rack with LOTS of options. I was excited to see that there was sizing from tiny to curvy and everything in between. My visit turned into a feel good moment as everyone there made me feel beautiful. I actually had options to choose from rather than settling."
- Sommer D
"Lots of selection, a dress for every occasion and body type. Great experience and service! Renting a dress just makes economical sense as well!"
- Denise G
"These ladies are some of the most genuine people you'll ever meet. Not only will they help you find the perfect designer dress for any occasion, but they really care about their customers. The people who shop there are not guests to Ange and Julie, they become a part of the Fitzroy family. Thanks for making my experiences at Fitzroy so memorable."
- Haley L
"I had so much fun trying on dresses here for my university graduation! So many beautiful pieces, it was hard to choose just one. This is a great idea for how to get a gorgeous designer dress without feeling guilty about the price tag."
- Katlin K