FREQUENTLY ASKED QUESTIONS
Do I need an appointment to come try on the dresses?
Nope! We are not an appointment based service. Our Toronto studio is open 7 days a week, so walk in whenever is convenient for you! Our helpful stylists are always on hand to help you find something perfect for your event!
Is there parking available at your Toronto location?
Yes, there is free parking anywhere in the parking lot outside our unit at STERLING STUDIO LOFTS.
Can I send my husband / wife / partner / cousin / mother / dentist to pick up my rental for me?
Yes! Anyone can pick up your rental for you on your designated pick up date, they just need to say your name at the front desk. No need to notify us :)
I don't live in Toronto, will you ship to me?
Yes! We offer easy two-way shipping to everywhere in Canada, simply select your arrival date when adding your item to cart and whether you'd like to keep your rental for 4 days or 8 days. Need it for longer? Get in touch at 416, 901 6572.
Do I need to account for shipping time in my rental term?
No, your rental term of 4 days or 8 days is the time you will have the dress for. You do not need to account for shipping time to and from you in your rental term. So for example, if your event is on Saturday the 10th, you would select your rental start date as the 9th, and then for a 4 day rental you would just need to drop it back into the mail to us in the pre-paid Canada Post box provided on Monday the 12th.
How can I see if the dress I want is available for my event date?
It's easy! Simply select your dress, size and date and either the 4 day or 8 day rental term and click "add to cart". If the calendar is greyed out for your dates once you have selected your size and does not allow you to select your dates, that means that size is already booked during that time period. The good news is, we always have hundreds of other options for you to choose from!
Please note when selecting your dates to always select a day or two before your event. So if your event is on a Saturday, you would select the Thursday or Friday prior. If you are able to add it to your cart and proceed through check out then it means that the dress is *most likely* available for your dates.
*In rare cases for out-of-province bookings, there may not be sufficient shipping time available between bookings to fulfill your order even if the calendar has shown the item as available, and in those cases you would be contacted to either choose a different dress or receive a full refund. The Fitzroy reserves the right to cancel any order where the item is unavailable.
Please note when selecting your dates to always select a day or two before your event. So if your event is on a Saturday, you would select the Thursday or Friday prior. If you are able to add it to your cart and proceed through check out then it means that the dress is *most likely* available for your dates.
*In rare cases for out-of-province bookings, there may not be sufficient shipping time available between bookings to fulfill your order even if the calendar has shown the item as available, and in those cases you would be contacted to either choose a different dress or receive a full refund. The Fitzroy reserves the right to cancel any order where the item is unavailable.
How far in advance can I rent a dress?
Dresses can be reserved in-store, online or by phone up to 6 months in advance, or as last minute as same-day! Full payment of the rental fee reserves your dress for you for the date you plan to wear it. Choose between a 4 day or 8 day rental term, and our shipping or in-store pick-up options at the time of reservation.
What are the shipping deadlines for last min orders?
Orders ship out Monday to Friday via FEDEX GROUND, or via direct local couriers within Toronto.
FEDEX and local couriers deliver Monday to Friday, so weekend orders must be booked to arrive Fridays. We unfortunately do not offer delivery on Saturdays & Sundays, however in-store pick up is available on those days.
Within DOWNTOWN TORONTO, same-day delivery orders are permitted Monday through Friday if placed before noon, subject to dress availability.
Within the rest of ONTARIO, we need a minimum of 2 business days notice to get your dress to you.
For ALL OTHER PROVINCES, please allow a minimum of 5 business days notice.
Alternatively you may select the option to pick up your dress from our Toronto studio during our business hours, 7 days a week.
We always suggest reserving your dress a few weeks in advance where possible, as the dresses book up quickly!
FEDEX and local couriers deliver Monday to Friday, so weekend orders must be booked to arrive Fridays. We unfortunately do not offer delivery on Saturdays & Sundays, however in-store pick up is available on those days.
Within DOWNTOWN TORONTO, same-day delivery orders are permitted Monday through Friday if placed before noon, subject to dress availability.
Within the rest of ONTARIO, we need a minimum of 2 business days notice to get your dress to you.
For ALL OTHER PROVINCES, please allow a minimum of 5 business days notice.
Alternatively you may select the option to pick up your dress from our Toronto studio during our business hours, 7 days a week.
We always suggest reserving your dress a few weeks in advance where possible, as the dresses book up quickly!
What is the cost of shipping?
Within Ontario, 2-way shipping via FEDEX or local courier is $29+ tax, and to all other provinces two-way shipping is $39 + tax. Your rental will come with a pre-paid, pre-addressed Canada Post return box that you simply drop in the mail on the last day of your rental term. There is also a FREE local in-studio pick-up and drop-off option from our Toronto studio.
What sizes do you carry?
We currently carry dresses from size 0 to 20, and always try to bring in as many sizes as are available in each style. Our number one goal at the moment is to expand our Curve collection (sizes 16-20).
What labels do you carry?
We currently carry dresses from about 20 different contemporary designer labels including ML Monique L'Hullier, Elle Zeitoune, Lexi, Sau Lee, Gemy Maalouf, Black Halo, Mac Duggal, Aidan Mattox, Bariano, Theia, Nookie and more!
Why rent rather than buy?
The textile industry is one of the biggest polluters on the planet, yet as consumers we are constantly pressured to buy more and more, contributing to the wasteful cycle of fast-fashion. The average North American throws away up to 80lbs of clothing per year! How many times have you bought an expensive dress only to wear it once and then watch as it collects dust and takes up space in your overstuffed closet-graveyard of parties-past? On the other hand we all crave variety, and by the time your next event comes around chances are you won't want to wear that same dress again.
Renting offers women an alternative way to access these one-wear pieces. By sharing and re-using each dress, we consume less and spend less but have access to more variety. It's a win-win for our wallets and the environment, and we strongly believe it to be the future direction of the fashion industry. #rentalrevolution
Renting offers women an alternative way to access these one-wear pieces. By sharing and re-using each dress, we consume less and spend less but have access to more variety. It's a win-win for our wallets and the environment, and we strongly believe it to be the future direction of the fashion industry. #rentalrevolution
Can I cancel or change my dress after I've reserved it?
Yes! Plans change, we get it, and we're pretty flexible about it. You may cancel or change to a different dress (as long as it's available) right up to the 1st day of your booking, or until your dress has shipped out to you. For cancellations you will receive a store credit, which has no expiry and can be used towards any future rental with us. Please note that once a dress has left our studio via the carrier we can not credit you the shipping fees for any cancellations.
What if I receive my dress in the mail and it doesn't fit?
Bummer! We'll always give you as much fit info as possible on the dress so this doesn't happen, however if it does let us know right away and we'll do our best to get another size or replacement dress out to you in time. If this isn't possible you may choose between store credit or a refund for the rental, as long as it is posted back to us unworn within 24 hours. Please note that we cannot refund shipping / courier fees.
Do you ship to the US?
Sadly no.
How often do you get new dresses in?
Just about every week! Keep an eye on our New Arrivals tab!
Where do you get your dresses from?
We work directly with the designer or brand, the same as any other boutique or retail store. Our lines primarily come from Australia, the UK, LA and locally, and we plan to add more Canadian designers to our collection soon!
I have a bunch of dresses sitting in my closet - will you buy them?
Unfortunately we do not buy used dresses from our community, as we like to offer a full size run in each style we bring in.
What if I'm going to be away longer than 8 days?
No probs, we can usually accommodate extended bookings, subject to dress availability. Get in touch for a quote!
What are your late fees?
Late fees are charged at $20 per day up to 5 days, at which time you will be charged the full retail price of the dress (in addition to your pre-paid rental fee). If you don't think you'll be able to return your dress on time you can add on an extra day for $10 at the time of booking. For dresses being mailed back, late fees will only be charged if the dress is postmarked at a later date than agreed upon, you will not be charged for any delays due to the carrier / shipping company.
What happens if the dress gets damaged during my rental?
It happens, we understand, and most issues can be fixed. We strongly recommend opting for our $5 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc. If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress. The Fitzroy reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress.
Do you rent accessories too?
YES!!! We have an AMAZING selection of evening bags, faux fur coats and fascinators for rent! Check out the growing collection here.
How long have you been in business?
12 years! For the first 5 years we operated as a retail e-commerce platform and roaming Pop-Up shop called Fitzroy Boutique. We evolved into a full time rental business in October of 2016 because we were troubled by the wasteful nature of the fashion industry and wanted to offer a more sustainable way for our customers to access and re-use high fashion items.
