1. Once rented, you are responsible for taking care of the garment, bag or headpiece. You agree to treat each rental piece with care and respect. You will be held responsible for any loss, destruction or damage to the product beyond any regular wear and tear (small stains, rips, missing beads or buttons, broken zippers or any other minor damage covered by your rental insurance). The Fitzroy reserves the right to determine whether damages exceed the regular wear and tear allowance. Should you choose not to purchase the $5 rental insurance you will be charged for any minor repairs needed upon return of the dress. 
  2. Once you have made a booking you may switch to a different dress right up to your pick up date. If the dress you switch to is a higher value you will be required to pay the difference.  If the dress you are switching to is of lesser value you will receive store credit for the difference.
  3. You may cancel your booking up to the first day of your rental term and receive store credit for the full rental amount.  Please note all rental bookings are non-refundable. If you have selected the shipping option, you may cancel until the day it ships. 
  4. If you have placed your order online without having tried it on and it doesn't not fit upon arrival, notify us immediately and we will do our best to get a replacement dress out to you. In the event we cannot swap the dress for you you may receive a refund or store credit, as long as the dress is posted back to us within 24 hours of receiving it. Any shipping / courier fees are paid by the renter and are non-refundable.
  5. Once you take the dress out of the studio it is considered rented for the time period agreed upon. Unfortunately if you choose not to wear it after you have picked it up we cannot credit you for it.
  6. Late returns are subject to a late fee of $20 per item per day past your due date up to 5 days, no exceptions. We base our business around scheduling and late returns prevent us from getting the item ready for the next renter in time. After 5 days you will be charged the full retail value in addition to any applicable late fees.
  7. Items being shipped back to us will only be subject to late fess if postmarked at a later date than agreed upon. You will not be charged any late fees due to carrier delays. 
  8. Please do not take the item to the dry cleaner. We we handle the cleaning and it's included in the cost of the rental, so simply drop it back to us when you're finished with it.
  9. Other than temporary hem tape, no alterations are permitted on the dresses. Please do not alter the dresses. You will be liable for any seamstress fees to repair the alterations. We have already altered the length on many of our XS gowns to fit a petite frame. If you are 5"3 or under we do have long gowns that can work for you - just ask!
  10. Any dresses returned stained or damaged beyond repair will be charged at full retail value, in addition to any rental fees already paid.  Rental insurance does not cover loss of the item or irreparable damages, as we will need to replace the item and / or refund any future bookings for the item.
  11. By placing a rental order with us you are agreeing to the above terms and conditions contract.