Once rented, you are responsible for taking care of the garment, bag or headpiece. You agree to treat each rental piece with care and respect. You will be held responsible for any loss, destruction or damage to the product beyond any regular wear and tear (small stains, rips, missing beads or buttons, broken zippers or any other minor damage covered by your rental insurance). The Fitzroy reserves the right to determine whether damages exceed the regular wear and tear allowance. Should you choose not to purchase the $5 rental insurance you will be charged for any minor repairs needed upon return of the dress.
Once you have made a booking you may switch to a different dress right up to your pick up date. If the dress you switch to is a different price you will be required to pay the difference. If the dress you are switching to is of lesser value we do not refund the difference, as we have reserved your original dress for you at that rate and it has not been available for anyone else to book.
You may cancel your booking up to 21 days before the first day of your rental term and receive either store credit or a full refund. For cancellations made within 21 days of the first day of your rental term you will receive a store credit for a future rental, which has no expiry date. Please note we cannot issue refunds within the 21 day period before your rental is set to begin, only store credit.
In order to receive a refund you must come in to the store with your original payment receipt. If you reserved your dress via our online store and wish to cancel you do not need to come in, your refund will be processed via our website back to your original method of payment. All refunds are subject to a $5 re-stocking fee. Credit notes will be issued via email, you do not need to come in.
Please note that once your order has shipped we cannot refund shipping and handling fees.
If you have placed your order online without having tried it on and it doesn't not fit upon arrival, notify us immediately and we will do our best to get a replacement dress out to you. In the event we cannot swap the dress for you you may receive a refund or store credit, as long as the dress is posted back to us within 24 hours. Any shipping / courier fees are paid by the renter and are non-refundable.
Once you have cancelled your rental and obtained a store credit, that credit note cannot then be cancelled for a refund. You may still switch to another dress, but any outstanding price difference will be charged.
If you have switched dresses and then cancel and obtain a credit note, your credit will be in the amount of the last dress you had booked, not the first.
Once you take the dress out of the studio it is considered rented for the time period agreed upon. Unfortunately if you choose not to wear it after you have picked it up we cannot refund / credit you for it.
Late returns are subject to a late fee of$20 per item per day past your due date up to 5 days, no exceptions. We base our business around scheduling and late returns prevent us from getting the item ready for the next renter in time. After 5 days you will be charged the full retail value in addition to any applicable late fees.
Items being shipped back to us will only be subject to late fess if postmarked at a later date than agreed upon. You will not be charged any late fees due to carrier delays.
Please do not take the item to the dry cleaner. We understand you are just trying to help, but we handle the cleaning and it's included in the cost of the rental, so simply drop it back to us when you're finished with it.
Other than temporary hem tape, no alterations are permitted on the dresses. Please do not alter the dresses. You will be liable for any seamstress fees to repair the alterations. We have already altered the length on many of our XS gowns to fit a petite frame. If you are 5"3 or under we do have long gowns that can work for you - just ask!
Any dresses returned stained or damaged beyond repair will be charged at full retail value, in addition to any rental fees already paid. Rental insurance does not cover loss of the item or irreparable damages, as we will need to replace the item and / or refund any future bookings for the item.
By placing a rental order with us you are agreeing to the above terms and conditions contract.